MittenMitten
Delete your account and data
Two ways to do it. Both delete the same things.
Option 1 — in the app (instant)
If you still have Mitten installed, this is immediate and needs no waiting:
- Open Mitten and go to the Account tab
- Pass the parental gate when prompted
- Choose Your data → Delete my data
- Confirm
Option 2 — request it by email
If you have already uninstalled the app, or you would rather we did it, email us. You do not need to reinstall anything.
Send it from the address you signed in with. That is how we identify your account. If you never signed in, your data lives only against an anonymous device identifier — tell us and we will explain how to find it, or simply uninstalling the app removes the on-device copy.
What gets deleted
- Your account record, including the email address and provider identifier from Apple or Google sign-in
- Every child profile: names and avatars
- Every game you generated, and the settings you generated it from
- All saved progress and learning history
- Your notification preferences and push subscription
- The device registration record
What we keep, and for how long
- Purchase and subscription records are held by Google Play or the Apple App Store, not by us. We cannot delete them, and tax law requires transaction records to be retained. Manage or cancel a subscription in the Play Store or your Apple ID subscription settings.
- Server logs may briefly retain an IP address as part of routine operation. These roll off automatically within 30 days and are not linked back to a deleted account.
How long it takes
In-app deletion is immediate. Email requests are actioned within 30 days, and usually far sooner. We will reply to confirm when it is done.
Deleting your data does not cancel a paid subscription. Cancel that separately in the Play Store or your Apple ID subscriptions, otherwise billing continues.
Questions
Email jintoppy@gmail.com or read the privacy policy.